CCTV Supervisor

As a CCTV Supervisor, you will be responsible to ensure that all equipment or any other surveillance equipment in the iCentre is fully operational. You will also be responsible for training of new recruits and programming of the CCTV cameras. To analyze all signals that came through during the previous shift and controllers’ stats. Head of Technology to be informed of faults/incidents and how it was resolved, and to ensure that agreed levels of service and contractual requirements are achieved as a minimum.

 

 Duties and Responsibilities:

Control Room

 

  • To ensure all equipment in the iCentre is fully operational and report all faults to the relevant technical support structure
  • Analyze all signals received during the previous shift and report findings.
  • Focus on escalated events
  • Review controller reporting for previous shift on Telegram and action where required
  • Capturing of DeepAlert report on intranet web server daily before 9AM 7 days a week
  • Manage and maintain false alarms (environmental, client interaction & schedules)
  • Creating client profile on Listener for all new clients from the client information document and maintain all profiles
  • Allocation of alarm / panic radios on Listener where required – Listener
  • Responsible for the time and attendance of all iCentre staff
  • Administration on staffing schedules and forms (e.g. site checklist, training form)
  • Review on monthly hours worked of all iCentre staff
  • Monitor of controller’s performance in the workplace
  • Monitoring of controller’s acknowledgement and finishing times daily
  • To ensure standard operating procedures are always followed
  • Ensure full compliance with policies and procedures
  • To provide the needed training based on performance
  • To provide training for new recruits. Completion of training registers. Remote training to be recorded and saved per Zoom session.
  • To assist controllers with after hour support via company cellphone
  • To monitor access and egress of personnel and respond to breaches
  • Review all incidents, which occurred during a shift, to ensure that all information is captured and recorded within the guidelines.
  • Written reporting to clients on all incidents within a 12-hour period
  • Reporting to clients on a weekly basis on AI performance and incident summary
  • To ensure integrity of the security systems is Spot checks on cameras that need cleaning
  • To comply with data protection guidelines regarding disclosure of personal and confidential information held on the security databases
  • To maintain a key element of the Control Room function by utilizing the technology available to ensure that as far as possible the building remains secure and any suspicious activity is noted and communicated in line with standard operating procedures
  • To ensure chain of command is always followed
  • To ensure the filing is completed during the day
  • To ensure the handover takes place on time and accurately every shift
  • Any other duties deemed necessary to the post
  • Care to be taken regarding personal appearance and hygiene at all times
  • To start shift promptly at time designated, 15 minutes prior to the start of their shift
  • To report on duty via Telegram as well sign in the register
  • Report hourly on Telegram regarding the status of all clients
  • To ensure active communication at changeover, briefing to ensure awareness of any matters pertaining to the smooth effective running of the shift
  • To work as part of the Broubart Technology team upholding their values
  • Respond to incidents as quickly as possible
  • To ensure all incoming telephone calls are answered in a timely manner
  • To ensure that all escalated alarms are actioned in a timely manner
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