Customer Account and Administration Manager

  • Full Time
  • Port Elizabeth
  • Posted 8 months ago
  • Applications have closed

Requirements:

  • Bachelor’s degree in Business Administration, Commerce, or related field.
  • Proven experience in customer account management and administration.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively within a team environment.
  • Proficiency in CorelDraw and Microsoft Office Suite.
  • Strong attention to detail and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of composite solutions or relevant industry experience is a plus.
  • Familiarity with pricing strategies and negotiation techniques.
  • Sales experience is advantageous

Responsibilities:

New Product Development Support:

  • Participate in client meetings to understand their needs and product requirements.
  • Collaborate with clients to develop pricing proposals for new products.
  • Liaise with the R&D department to ensure timely progress and adherence to deadlines.
  • Provide regular feedback on progress to clients.

Sales / Customer Account Management:

  • Furnish clients with detailed production information, including dimensions, weights, colours, designs, and pricing.
  • Develop and present comprehensive quotations and invoices.
  • Utilize CorelDraw to create retail store floor plan proposals.
  • Negotiate transportation quotes and explore cost-saving opportunities.
  • Manage post-quotation client follow-ups.
  • Coordinate production orders, maintaining consistent communication with the production team.
  • Keep clients updated on order lead times and any developments.
  • Arrange transportation and generate packing lists for dispatched goods.
  • Address transportation issues, inform clients of changes, and ensure successful delivery
  • Conduct post-delivery follow-ups to confirm client satisfaction.
  • Manage invoicing, including generation, distribution, and follow-up on payments.
  • Notify clients of any price adjustments.
  • Administration:
    • Validate transport and supplier invoices against documented agreements.
    • Complete vendor application forms and assist with BBBE certificate submissions.
    • Verify customer rebate invoices and collaborate with the creditors department for payment.
    • Undertake additional tasks as directed by the employer to support business operations.