Profile :

  • Develops, implements and co-ordinates quality systems to prevent failures and deficiencies in products, services, and processes by performing the following duties personally or through subordinate inspectors.

Essential Duties and Responsibilities:

  • Ensuring compliance with applicable industry quality standards (e.g. ISO/TS 16949)
  • Assists in the development of procedures to support and implement quality systems applicable to a single site
  • Leads / facilitates Advance Quality Planning teams (e.g. APQP)
  • 6 Sigma Green Belt (Utilizing appropriate statistical methods/techniques)
  • Develops action plans for improving products, services and processes (e.g., Lean, Six Sigma, Poka-Yoke)
  • Ensures implementation of continuous improvement action plans
  • Performs verification/validation of implemented improvements
  • Performs benchmarking activities, ensuring integration of best practices throughout the organization (i.e., lessons learned)
  • Enhancing supplier performance to improve the quality of incoming materials, products, and services
  • Ensures that the knowledge necessary to implement quality systems is integrated throughout the organization
  • Resolves customer and supplier issues
  • Ensures compliance to quality systems
  • Delivers training/education in the use of quality standards, tools, systems and techniques
  • Applies appropriate statistical tools to analyze complex quality issues/problems
  • Supports GSCM in developing supplier audit processes and establishing supplier product capability requirements (e.g. PPM levels)
  • Trains other functional areas on quality policies/procedures
  • Measures the effectiveness of established quality systems (e.g. COPQ, BOS, SPC, audits, performance results in customer portal – as measured by the customer)
  • Performs analyses of existing data (e.g. warranty analysis, COPQ, SPC, test data)
  • Ensures control and capability of processes (e.g. manufacturing, service, business)
  • Ensures that the knowledge necessary to maintain quality standards is applied across the organization
  • Applies appropriate technology to support measurement and control processes
  • Measures supplier / plant performance to ensure the quality of incoming materials, products, and services
  • Develops and manages the quality system audit process (e.g. schedules, worksheets)
  • Defines quality measurements
  • Trains others in advanced statistical techniques to measure and control product, service, and process capability (including train-the-trainer)
  • Trains others in systemic analysis techniques
  • Develops new techniques / approaches to measuring and controlling product, service, and process capability
  • Designs measurement systems and tools to evaluate performance characteristics (e.g., gauges, fixtures, templates, gauging methods)
  • Designs innovative applications for technology tools to measure, control, and report performance characteristics
  • Trains others in the application of quality tools (e.g., 8D, 6 Sigma, Pareto analysis, Painter charts)
  • Manages transition to and +application of defined best methods/ benchmarked processes
  • Applies reliability data to remedy known systemic weaknesses


To perform the job successfully, an individual should demonstrate the following competencies:

  • Gathers relevant information systematically
  • Considers a broad range of issues or factors
  • Grasps complexities and perceives relationships among problems or issues
  • Uses accurate logic in analyses.

Project Management        

  • Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluates products, processes and/or services against those standards; creates an environment that supports continuous improvement
  • Interpersonal  Maintains confidentiality

Change Management       

  • Ensures only approved changes are implemented

Quality Management :     

  • Continually looks for ways to improve and promote quality
  • Business Acumen     Understands business implications of decisions
  • Cost Consciousness
  • Continually seeking ways to cut costs
  • Innovation
  • Displays original thinking and creativity
  • Planning/Organizing
  • Plans and organizes tasks to ensure satisfactory completion


  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required. Added responsibilities may be assigned.


  • National Diploma (Engineering) or equivalent, with four to six years of experience of which two to three years working with complex activities in the quality engineering field.

Reasoning Ability:


  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems, involving several concrete variables in standardized situations.

Computer Skills:

Competency in MS Office and MS Windows required. Code writing would be a distinct advantage.




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